Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide, including your name, address, email address, phone number, and any information you submit through contact forms, financing requests, appointment requests, or other online forms.

We also automatically collect limited technical information such as your IP address, browser type, device information, pages visited, referring websites, and general location information through cookies and analytics tools.

2. How We Use Your Information

We use your information to respond to inquiries, schedule appointments, provide plumbing, heating, cooling, and drain services, process financing requests, improve our website, communicate with customers, provide customer support, and send service updates or promotional communications when permitted by law.

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve website performance, remember user preferences, measure advertising effectiveness, understand website traffic, and enhance your overall experience.

We may use tools such as Google Analytics, Google Ads, Meta Pixel, Microsoft Clarity, call tracking platforms, and similar technologies to better understand how visitors use our website.

4. Third-Party Services

We work with trusted third-party providers that assist with website hosting, payment processing, financing, scheduling, analytics, advertising, communication services, and customer support. These providers may process information on our behalf in accordance with their own privacy policies.

5. Financing Applications

If you apply for financing through our website, your information may be securely transmitted directly to one of our financing partners. Financing decisions, approvals, rates, and terms are determined solely by the financing provider. Loyal Plumbing does not make lending decisions or control the lender's privacy practices.

6. Text Messages & Email Communications

If you provide your phone number or email address, we may contact you regarding appointments, service reminders, invoices, estimates, customer support, or promotional offers when permitted. Message and data rates may apply. You may opt out of marketing communications at any time by following the instructions included in the communication or by contacting us directly.

7. Protecting Your Information

We use reasonable administrative, technical, and physical safeguards to help protect the information we collect. While no internet transmission or storage system can be guaranteed completely secure, we take commercially reasonable steps to safeguard your information.

8. Your Privacy Choices

You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law. You may also opt out of marketing emails or text messages at any time. Some browsers also allow you to limit or disable cookies through your browser settings.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. Any updates become effective when posted on this page. The "Last Updated" date at the top of this policy indicates when the latest revisions were made.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.