Why Homeowners Choose Loyal
Every company can promise great service. We believe trust is earned by how we treat people.
Our goal isn't simply to complete another service call. It's to become the company you trust every time your home needs help.
Better People. Better Service.
The quality of your experience depends on the people entering your home. That's why we invest heavily in training, mentorship, and apprenticeships.
We're passionate about developing skilled tradespeople because we know better technicians create better experiences for our customers.
Many members of our team began their careers through our apprenticeship program, where experienced professionals teach not only technical skills but also professionalism, communication, and customer care.
Proud to Call Rapid City Home
Rapid City isn't just where we work.
It's where many of us grew up, where we raise our families, and where we're committed to serving our neighbors. From Rapid City to communities throughout the Black Hills, we're proud to help homeowners keep their plumbing, heating, and cooling systems running reliably.
What You Can Expect
When you schedule service with Loyal Plumbing, Heating & Air, you can expect a professional experience built around clear communication, respect, and doing the job right.
Every visit is an opportunity to earn your trust.
Serving More Than Homes
We believe strong communities are built by creating opportunities.
Loyal Plumbing actively supports apprenticeship programs and provides career opportunities for individuals looking for a fresh start.
By investing in people, we're strengthening the community we proudly serve every day.
Build a Company People Can Trust.
Founder Mark Falcon grew up in Rapid City before discovering the plumbing trade, which gave him purpose, a career, and the opportunity to build a better future.
When he returned home, he wanted to create more than another plumbing company.
He wanted to build a company that invests in people while delivering exceptional service to homeowners throughout the Black Hills. Today, that same commitment guides every decision we make.
Service Worth Recommending
We know there are plenty of companies you could call. That's why every member of our team is committed to providing the kind of service that makes you feel confident recommending Loyal Plumbing to your family, friends, and neighbors.
Because at the end of the day, we're not just fixing plumbing, heating, and air conditioning systems. We're helping people protect one of the most important investments they'll ever make — their home.